Refund Guide
Toyota GAP Insurance Refund
Paid off your Toyota early? You may be owed a refund on your Guaranteed Auto Protection (GAP). Whether a refund is automatic depends on state law, the contract, and the payoff process — if you haven't received one, request a written calculation. Here is how to claim your money.
Refund Eligibility
If you pay off your Toyota loan early, end a lease early, sell, or trade in, you may be owed a prorated refund of the unused GAP charge. Refunds are not issued automatically; you typically have to ask.
Who Administers Toyota GAP
Toyota GAP (also branded WayShield Protect) is sold only at the dealership and administered by Toyota Motor Insurance Services, Inc. (TMIS), the insurance subsidiary of Toyota Motor Credit. In many states it is a waiver in your contract rather than insurance.
TMIS administers Toyota GAP; Toyota Financial Services is the lender. Refunds are not automatic, so you must contact TMIS or your dealer to request one.
- Administrator
- Toyota Motor Insurance Services (TMIS)
- Also branded
- WayShield Protect
- Coverage cap
- Up to 150% of MSRP/NADA value (per Toyota materials)
When You Get a Refund
Paid Off Early
Refinanced or paid cash before the loan term ended.
Traded In
Traded your Toyota for a new car before loan maturity.
Total Loss
Car was totaled and insurance paid out (even if GAP didn't pay).
Calculate Your Toyota Refund
Enter your original contract date and payoff date. Our tool estimates the pro-rata amount you may be owed; your contract and state law control the final figure.
Free calculation · No signup · No card · Optional refund-demand letter only if you act.
Free-Look Window & How the Refund Is Calculated
Toyota does not publish a GAP-specific free-look window. A 30-day full-refund window is the common industry and state-regulatory standard, but your individual agreement and state law control.
Refunds are prorated by the unused term per your contract. Some states require a method no less favorable to you than the Rule of 78s. The exact formula is in your agreement.
When You May Be Owed a Toyota GAP Refund
- Paying off the loan early
- Ending a lease early
- Selling or trading in the vehicle before the loan ends
- Voluntarily canceling while the contract is active
How to Cancel and Request Your Refund
- 1Gather your GAP agreement number, VIN, and (if applicable) payoff or trade-in paperwork.
- 2Contact TMIS at 1-800-255-8713, the tmisvpp.com portal, or the selling dealer F&I office.
- 3Submit the cancellation request online or in writing.
- 4If the loan is open the refund is applied to the balance; if paid off it can be issued to you. Ask how the refund will be delivered.
Where to Send Your Request
- Administrator: Toyota Motor Insurance Services (TMIS)
- Phone: 1-800-255-8713
- Web: tmisvpp.com
- TMIS mailing: P.O. Box 650478, Dallas, TX 75265 · Toyota Financial: 1-800-874-8822
An informal email is easy to ignore. Our tool generates a formal, itemized refund-demand letter addressed to Toyota Motor Insurance Services (TMIS) or the dealer principal, citing the cancellation as of your payoff date.
Regulatory & Legal Context
In November 2023 the CFPB ordered Toyota Motor Credit to pay $60 million, partly for failing to refund unearned GAP premiums on early payoff or lease-end and for routing cancellation calls to a retention hotline. The consent order was terminated in May 2025, but your right to request a refund remains.
Toyota GAP Refund FAQs
Does Toyota automatically refund my GAP if I pay off early?
No. Toyota Motor Credit does not issue GAP refunds automatically. You must contact TMIS at 1-800-255-8713 or your dealer and submit documentation such as a payoff letter. The 2023 CFPB action arose specifically because these refunds were not being issued automatically.
Who administers Toyota GAP and handles my refund?
Toyota Motor Insurance Services, Inc. (TMIS), a Toyota subsidiary, administers the product and processes cancellations. Toyota Financial Services is the lender. TMIS can be reached at 1-800-255-8713 or P.O. Box 650478, Dallas, TX 75265.
I traded in my Toyota. Can I still get a refund on the old GAP?
Yes. A sale or trade-in is a recognized trigger because the coverage has no remaining value. You must initiate the cancellation with TMIS or the original selling dealer, typically providing the trade-in agreement and your GAP agreement number.
I paid off a Toyota between 2016 and 2021 and never got a GAP refund. What happened?
The CFPB found Toyota Motor Credit systematically failed to refund unearned GAP premiums in that period; the 2023 settlement set aside consumer redress. The consent order was terminated in May 2025, so if a refund is unresolved you can still request it and may file a complaint at consumerfinance.gov/complaint.
Sources
Last reviewed: June 2026. This page is general information about Toyota GAP refunds, not legal or financial advice. Product terms, fees, and refund rules vary by contract and by state — confirm the specifics in your own GAP agreement. GAP Refund is an independent service and is not affiliated with Toyota.